Refund policy

Cancellation & Refund Policy
Last updated: August 22, 2026

ScotTLanta Rides does not sell physical products, so traditional product returns do not apply. This policy covers cancellations, no-shows, and refunds for reserved rides and private chauffeur bookings.

Cancellation windows

Circumstances outside a person’s control can arise.

• At least 24 hours before the scheduled pickup time: full refund / no penalty.
• Between 12 and 24 hours before pickup: a 50% cancellation fee applies (you receive a 50% refund). If the cancellation is for a valid reason genuinely outside your control, a 100% refund will be issued.
• Within 12 hours of pickup: 100% non-refundable. The full fare is charged and no refund is issued.

Wait time and no-shows

We will wait a maximum of 20 minutes past the scheduled pickup time. After 20 minutes the ride is terminated and no refund is issued.

If you chose to pay after the ride and are a no-show (or the ride is terminated because you did not appear within the 20-minute window), you will be invoiced for the booked fare. Payment is due upon receipt of the invoice.

Hourly / private chauffeur bookings

Hourly or private executive chauffeur service is priced by custom quote. Call for details. A deposit (amount confirmed at booking) may be required, and those trips must be requested at least 48 hours in advance.

Deposits are non-refundable if the booking is cancelled outside the free-cancellation window or if you are a no-show, subject to the valid-reason exception above.

How refunds are processed

Approved refunds go back to the original payment method (or another method we arrange if you paid cash). Processing times vary by provider and are typically 5–10 business days after approval.

Requests

To cancel, request a refund, or ask about a valid-reason exception, contact us as soon as you can:

Email: bookings@scottlantarides.com
Phone: (404) 919-6174

This policy is part of, and should be read with, our Terms of Service. ScotTLanta Rides may update this page at any time. The version posted when you book is the version that applies to that reservation.